Company
Contact Memofix: Which Desk Handles Orders, Refunds and Website Questions
For orders, tracking, changes and refunds, call +1 (302) 200-3480 or email [email protected] with your order ID. For pages, typos, privacy or press, email [email protected], Monday to Friday, 9am to 5pm ET; that inbox cannot see orders. Mail returns to 880 Third Avenue, Floor 13, New York, NY 10022, USA with your full name, email and order ID, using a tracked service.
Start here
How do you contact Memofix about an order?
Call the order desk at +1 (302) 200-3480. It is the only contact that can see your order, so tracking, changes and refunds all begin there.
The desk is run by BuyGoods, the checkout company behind the secure order page. You can also write to [email protected] if you want a written record.
Keep your order ID close. It is in the order email sent right after checkout. Without it, the desk has to search by name and email, which takes longer.
Gomemofix, the company behind this website, is an authorized retailer and not the manufacturer. We write the product pages. The order desk handles the money, the parcels and the refunds. Knowing that split saves you a wasted email.
All contacts
Which Memofix contact handles what?
Four contacts, each with its own job. Pick the one that matches your question.
Orders, tracking and refunds
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
10 East 40th Street, Floor 17
New York, NY 10016
Mail only. No walk-in sales.
Returns (New York)
880 Third Avenue, Floor 13
New York, NY 10022
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
The bottle label also prints the distributor: Memofix, Pinellas Park, FL 33781, 888-338-0317. For orders placed through this site, use the order desk above.
Quick guide
Which Memofix desk should you use for your question?
Match your question to the row below. The wrong inbox is the most common reason a reply takes longer.
| Your question | Contact | Have ready |
|---|---|---|
| Where is my package? | +1 (302) 200-3480 | Order ID, email used at checkout |
| Change or cancel an order | +1 (302) 200-3480 | Order ID, the change you need |
| Refund or return | +1 (302) 200-3480, then mail to the returns address | Order ID, purchase date |
| Damaged seal or wrong bottle | +1 (302) 200-3480 | Photos, lot number from the base |
| Written order question | [email protected] | Order ID in the subject line |
| Error on a web page | [email protected] | Page name and the sentence |
| Privacy request or press | [email protected] | Your request in one or two lines |
| Is Memofix safe with my medicine? | Your doctor or pharmacist | The label or the ingredient list |
Be ready
What should you have ready before you call Memofix?
Five items make almost any call short. Gather them before you dial.
Order ID
From the order email. It is the first thing the desk asks for.
Checkout email
The address you typed at checkout, in case the ID is lost.
Purchase date
The 60-day refund window counts from this day.
Lot and best-before
Printed on the base of each bottle. Needed for any bottle problem.
Photos
Of the seal, the label or the box, if something looks wrong.
A note of the call
Write down the date, the time and what you were told.
Refunds
How do you ask for a Memofix refund?
Call +1 (302) 200-3480 with your order ID within 60 days from purchase. The desk logs the claim and gives you the return steps.
Call the order desk
Say you want a refund and give your order ID. Ask for any return reference they use.
Mail the bottles
Send them to 880 Third Avenue, Floor 13, New York, NY 10022, USA. Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
Wait for the credit
Refunds post 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it.
The full rules are on the Memofix refund policy. Buy on gomemofix.com so this desk and this window apply to your order.
Website email
What can the Memofix website inbox help with?
The website inbox, [email protected], handles the site itself: pages, typos, broken links, privacy requests and press. It is staffed Monday to Friday, 9am to 5pm Eastern Time.
The website team has no access to payments, tracking or refunds. An order question sent there has to be forwarded, so send it to the order desk instead.
When you report an error, name the page and quote the sentence. We check it against the label and the cited source, then fix it and update the date. How we write is explained on the About Gomemofix page.
On the bottle
Why does the Memofix label show a different phone number?
The label prints the distributor's details: Memofix, Pinellas Park, FL 33781, 888-338-0317. That line comes from the bottle, and we repeat it only because it is printed there.
For orders placed through gomemofix.com, use the order desk at +1 (302) 200-3480. It holds your order record and your refund window. The distributor line may not have either.
By mail
Where do you mail Memofix returns and letters?
Returns and general letters go to two different New York addresses. Neither is a store, so there are no walk-in sales or pickups.
| Returns | 880 Third Avenue, Floor 13, New York, NY 10022, USA. Include your full name, email and order ID. Use a tracked service. |
|---|---|
| Office | 10 East 40th Street, Floor 17, New York, NY 10016, USA. For letters only. |
| Before mailing a return | Call +1 (302) 200-3480 first so the desk expects the parcel. |
Keep the tracking receipt until the refund reaches your card. Delivery questions for new orders are covered on the Memofix shipping page.
Payment
Who answers Memofix payment and checkout questions?
The order desk answers them. Card charges, declined payments and billing names all sit with BuyGoods, the checkout company.
The secure order page shows accepted cards and wallets before you pay. The price and shipping for each pack also appear there, since we print no prices on the site.
If a charge looks wrong, call +1 (302) 200-3480 with the date and the amount on your statement. The desk can match it to an order.
Follow-up
What if you cannot reach the Memofix order desk?
Leave a voicemail with your name and order ID, then write to [email protected] the same day. Email gives you a dated record of your request.
Put the order ID and the words "refund" or "tracking" in the subject line. If your 60-day window is close to ending, say so, and give the purchase date. A written request sent in time shows you asked within the window.
Changes
How do you change or cancel a Memofix order?
Call +1 (302) 200-3480 as soon as you spot the problem. A wrong address or pack size is easiest to fix before the parcel leaves the warehouse.
- Give your order ID and the exact change, such as a new street address or a different pack
- Ask the desk to confirm the change by email
- Check the new order email for the corrected details
If the order has already shipped, a change may no longer be possible. In that case the 60-day guarantee is your fallback: receive the parcel, then follow the refund steps above.
Privacy requests work differently. To ask what data the website holds about you, or to have it removed, email [email protected]. The rules are set out in the Memofix privacy policy.
FAQ
Memofix contact FAQ
What is the Memofix phone number?
The order desk is +1 (302) 200-3480. It handles orders, tracking, changes and refunds.
Can I email about my order?
Yes, write to [email protected] with your order ID in the subject line.
Can the website email track my package?
No. [email protected] cannot see orders. It handles pages, typos, privacy and press.
Can I visit the New York office?
No. Both New York addresses take mail only. There are no walk-in sales.
Who pays for return shipping?
The buyer does. Ship it tracked and hold on to the receipt.
Can the order desk give medical advice?
No. For questions about medicines or health conditions, ask your doctor or pharmacist.
Keep reading
More about Memofix
Refund policy
Step-by-step Memofix returns: the call, the package, the address and how long the refund takes.
Read more
Shipping
Where Memofix ships from, how tracking works, and what to check on the bottles the day they arrive.
Read more
About us
Who runs gomemofix.com, what the Memofix Editorial Desk does, and the rules we follow when we write.
Read moreUSA Authorized Memofix Retailer
Ready to try Memofix with the 60-day guarantee?
Order through the authorized retailer's page so your order ID is on file with the refund desk. Two capsules a day; the 2-bottle pack covers the whole 60-day window.
Questions before you buy? Call +1 (302) 200-3480. 60-day money-back guarantee, return shipping paid by the buyer.
