Buying
Memofix Refund Policy: How to Return Bottles and Get Your Money Back
To get a Memofix refund, call +1 (302) 200-3480 within 60 days of purchase with your order ID. Mail the bottles to the returns address in New York with your full name, email and order ID inside. You pay the postage, so use tracking. The refund is issued 3-5 business days after the return is credited, then takes 5-10 days to reach your card.
The policy
What is the Memofix refund policy?
You can return Memofix for a refund within 60 days of the purchase date. You start the return by calling the order desk, then mail the bottles to the returns address.
The policy runs through the BuyGoods order desk at +1 (302) 200-3480. It covers orders placed through the order buttons on gomemofix.com, since those are the orders the desk can see.
The rules are simple but strict on two points. The call must come within the window, and the package must say who you are. A box with no order ID is hard to match to a refund. A call made after day 60 falls outside the terms we were given.
The full terms of the window itself sit on the Memofix guarantee page. What follows covers the return itself.
Step by step
How do you return Memofix for a refund?
Call the desk, pack the bottles, mail them with tracking, then wait for the credit. Each step below leaves a record you can point to if a question comes up later.
Call the order desk
Call +1 (302) 200-3480 within 60 days of purchase. Give your order ID and say you want a refund.
Confirm the details
Ask the desk to confirm the return address and what to send back. Note the date and the name of the person you spoke to.
Pack the bottles
Put the bottles in a sturdy box with padding. Add a note with your full name, email and order ID.
Mail it with tracking
Send the box to 880 Third Avenue, Floor 13, New York, NY 10022, USA. You pay the postage. Keep the receipt and the tracking number.
Watch for the credit
Once the return is credited, the refund is issued in 3-5 business days. Your card issuer then takes 5-10 days to post it.
Timing
How long does a Memofix refund take?
Allow for mail time, then 3-5 business days after the return is credited, then 5-10 days for your card. The first stage depends on the postal service you choose.
| Stage | Who handles it | Time |
|---|---|---|
| Refund request by phone | You and the order desk | One call |
| Return in the mail | You and your carrier | Not published; check your tracking |
| Return credited | Returns team in New York | Not published |
| Refund issued | Order desk | 3-5 business days after credit |
| Refund shows on your card | Your card issuer | 5-10 days after issue |
The 60-day limit applies to the request. Call inside the window even if the box will arrive after it.
Proof
Why does a Memofix return need tracking?
If a return goes missing, the tracking number shows it reached New York. Without it, there is no record that the bottles came back.
The package
What goes inside a Memofix return package?
Put the bottles in the box with a short note that names you. The note needs three things: your full name, your email and your order ID.
Full name
Use the name on the order, even if someone else is mailing the box.
Email address
The one you used at checkout. It links the box to your records.
Order ID
Copied from the order email. Write it clearly, or print the email and fold it in.
Pad the bottles so they do not crack in transit. A padded mailer or a small box with paper filling works.
Address
Where do Memofix returns go?
Returns go to 880 Third Avenue, Floor 13, New York, NY 10022, USA. This is not the same as the office address, so check the label before you drop the box off.
The bottle label prints a distributor in Pinellas Park, Florida. Do not send refund returns there for orders placed through our site. The order desk and the New York returns address handle those.
If the desk gives you a different address on the call, use the one it gives you and note it down.
Costs
What does a Memofix refund not cover?
The refund does not cover the cost of mailing the bottles back. Buyer pays return shipping. Use a tracked service.
The terms supplied to us do not say whether the original shipping charge is refunded. Ask the desk on your first call so you know what amount to expect. The same goes for opened or empty bottles. Ask whether to send them, rather than guessing.
Keep every bottle from the order until the refund posts, including empty ones. You may be asked to send them.
Your call
Do you need a reason to ask for a Memofix refund?
The terms supplied to us list no required reason. The window is about time, not about proving the product failed you.
People ask for refunds for plain reasons. The routine of 2 capsules before a meal did not fit their day. They felt no change they cared about. A side effect made them stop. Any of these can be said in one sentence on the call.
If you stopped because of a side effect, tell a doctor as well as the desk. The Memofix side effects guide lists the effects reported for each ingredient.
- You do not have to finish the bottles first.
- You do not have to explain your health history.
- You do need to call inside the 60 days.
Problems
What if your Memofix refund does not show up?
First check the dates, then call the desk with your order ID and tracking number. Most delays come from the card stage, which can take up to 10 days on its own.
Check the tracking
Make sure the box shows as delivered in New York. If not, the return is still in the mail.
Count the days
Add 3-5 business days after the return was credited, then 5-10 days for your card.
Call the desk
If the time has passed, call +1 (302) 200-3480. Ask for the refund date and a reference number.
Then ask your bank
If the desk shows the refund as issued, your card issuer can trace it on its side.
Checklist
What should you keep until the Memofix refund posts?
Keep four records until the money is back on your card. Together they answer any question the desk or your bank might ask.
- Order email
Proves the purchase date and holds the order ID.
- Call notes
Date, time and the name of the desk agent.
- Postage receipt
Shows when you mailed the return and what you paid.
- Tracking number
Shows the box reached the New York returns address.
Contacts
Which Memofix contact handles refunds?
The order desk at +1 (302) 200-3480 handles every refund. The sales email [email protected] also reaches the order side, so use it for a written follow-up.
Our website email, [email protected], cannot see orders or refunds. Writing there only slows things down. For how parcels travel to you in the first place, see Memofix shipping. All contacts are listed on the contact page.
FAQ
Memofix refund FAQ
How do I start a Memofix refund?
Call +1 (302) 200-3480 with your order ID within 60 days of purchase.
Where do I mail the bottles?
To 880 Third Avenue, Floor 13, New York, NY 10022, USA, unless the desk gives you a different address on the call.
Do I pay for return postage?
Yes. Use a tracked service and keep the receipt.
Can I send back opened bottles?
The terms supplied to us do not say. Ask the desk on your first call, and keep every bottle until you know.
How long until I see the money?
3-5 business days after the return is credited, then 5-10 days for your card issuer to post it.
Can I get a refund by emailing the website?
No. The website inbox cannot see orders. Call the order desk or write to [email protected].
Keep reading
More about Memofix
Guarantee
The 60-day Memofix money-back window: how long it runs, how to claim it by phone, and its limits.
Read moreShipping
Where Memofix ships from, how tracking works, and what to check on the bottles the day they arrive.
Read moreContact
Which Memofix desk to call or email: the order line for purchases and refunds, the website inbox for pages and press.
Read moreUSA Authorized Memofix Retailer
Ready to try Memofix with the 60-day guarantee?
Order through the authorized retailer's page so your order ID is on file with the refund desk. Two capsules a day; the 2-bottle pack covers the whole 60-day window.
Questions before you buy? Call +1 (302) 200-3480. 60-day money-back guarantee, return shipping paid by the buyer.
